Terms and Conditions for Man With Van Barnet
These Terms and Conditions set out the basis on which Man With Van Barnet provides removal, delivery, collection, and related transport services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. For the avoidance of doubt, these terms apply to all standard and bespoke van services supplied under the name Man with Van Barnet, whether the work involves single-item transport, partial loads, small removals, or multi-stop jobs. They are designed to give clarity on the booking process, payment arrangements, cancellation rules, liability limits, waste handling, and the governing legal framework. If any part of these terms is not acceptable to the customer, the booking should not be completed. These terms may be updated from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing.
The service is provided on a commercial basis and is intended for lawful household, domestic, and business transport needs. While the company may accommodate special requests, any variation from the stated service must be confirmed before work begins. The customer is responsible for ensuring that the services they request are suitable for their goods, property, and access arrangements. Man With Van Barnet may refuse to carry out any task that appears unsafe, unlawful, excessively hazardous, or outside the agreed scope. In such cases, reasonable charges already incurred may still apply, especially where the vehicle, staff time, or labour has been reserved in good faith.
These terms are intended to be read alongside any quotation, booking confirmation, or written agreement supplied by the company. If there is a conflict between the booking confirmation and these terms, the booking confirmation will normally take priority for the specific job details, but only to the extent of that conflict. All remaining provisions of these terms continue to apply. References to the customer include the person booking the service, any person acting on their behalf, and any person present at pickup or delivery who has authority to instruct the crew. The customer should ensure that all details provided are accurate and complete before the job is confirmed.
1. Booking Process
Bookings for van and man services in Barnet are usually made by submitting the required job details in advance so that a suitable vehicle, crew size, and time slot can be allocated. The customer must provide accurate information about the items to be moved, the collection and delivery addresses, access restrictions, parking issues, stairs, lift availability, and any special handling requirements. If a survey, estimate, or pre-booking assessment is offered, the customer should use it to disclose all relevant information. Failure to provide accurate details may result in changes to the price, delays, refusal to proceed, or the need to reschedule the job.
A booking is only confirmed when the company has accepted the request and, where required, received any deposit or upfront payment requested at the time of reservation. A quotation does not by itself create a binding booking unless it is expressly confirmed. The company may decline a booking at its discretion, including where capacity is full, access is unsuitable, the requested goods are prohibited, or the customer has outstanding unpaid charges from a previous service. For operational reasons, the time of arrival may be given as a window rather than a fixed minute-by-minute appointment. Reasonable delays caused by traffic, weather, access problems, or events outside the company’s control do not entitle the customer to reject the service if the crew attends within a reasonable period.
Once a booking has been accepted, the customer is responsible for being ready at the agreed time and ensuring that the goods are prepared for loading. 
If the customer is absent, unreachable, or not ready when the crew arrives, waiting time may be charged at the applicable rate. If the crew cannot complete the job because of inaccurate information, lack of access, unsafe conditions, or the customer’s failure to cooperate, the company may treat the booking as cancelled by the customer and charge accordingly. Changes to the scope of work requested after confirmation are subject to approval and may affect the final price, availability, and timing. Any additional work agreed on the day may be charged as an extra service.
2. Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. The price may be based on hourly rates, fixed quotations, a minimum charge, mileage, labour, vehicle size, or a combination of these factors. Quotes are usually based on the information supplied by the customer and assume normal loading conditions, reasonable access, and standard items. If the job differs from the original description, the final amount may change to reflect extra time, labour, waiting, parking, congestion, or handling of additional items. Where parking charges, tolls, permits, waste fees, or storage charges are incurred during the service, the customer is responsible for reimbursing them unless expressly included in the quote.
Payment is generally due upon completion of the job, unless a different arrangement has been agreed in writing before the service starts. The company may require a deposit, part payment, or full advance payment for certain bookings, especially for larger moves, specialist jobs, or services booked at short notice. Accepted payment methods may vary, and the company is not obliged to accept any particular form of payment unless previously agreed. If payment is not made when due, the company may withhold goods, delay completion, exercise any lien rights available at law, and recover any reasonable costs incurred in pursuing the debt. Late payments may also attract interest and recovery charges where permitted by law.
Customers must check invoices and payment requests promptly. Any dispute concerning the amount charged must be raised as soon as reasonably possible, and in any event within a reasonable period after the service date. Raising a dispute does not automatically suspend the obligation to pay the undisputed amount. If a customer requests an amended invoice or split payment, the company may agree at its discretion, but no such request is binding unless confirmed in writing. The customer must also ensure sufficient funds and authorisation are available for card payments, bank transfers, or other agreed methods. Failed payments may result in additional administrative charges where lawful.
3. Cancellations, Rescheduling, and Delays
Customers may cancel or reschedule a booking, but the amount of notice given may affect the charges payable. Cancellations made with sufficient notice may not incur a fee, whereas late cancellations may be charged in full or in part to reflect reserved time, crew allocation, and lost business opportunities. The exact charge will depend on the notice period, the type of booking, whether deposit arrangements were made, and whether the company has already incurred non-recoverable costs. For larger or time-critical jobs, stricter cancellation terms may apply and should be checked at the time of booking.
If the customer needs to change the date, time, access details, or scope of work, the company will try to accommodate the request where reasonably possible. However, rescheduling is subject to availability and may require a revised quotation. The company is not liable for inconvenience caused by delayed starts where the reason is outside its control, including but not limited to traffic, road closures, weather conditions, breakdowns, or delays at previous jobs. If a delay is caused by the customer, the company may charge waiting time or adjust the job schedule accordingly.
The company may cancel or postpone a booking if it becomes unable to carry out the service safely or lawfully, or if circumstances beyond its control make performance impracticable. In such cases, the company will aim to notify the customer as soon as reasonably possible and, where appropriate, offer an alternative time. The company will not usually be responsible for indirect losses arising from cancellation or delay, such as missed appointments, business interruption, or consequential expense. Any refund or partial refund will be considered according to the circumstances and any work already completed. If the customer is ready to proceed but the company must cancel for operational reasons, the customer’s remedy is ordinarily limited to a refund of sums paid for the cancelled element of the service.
4. Liability and Customer Responsibilities
The customer must ensure that all items handed over for transport are properly packed, protected, and suitable for movement by van. Unless packaging is provided as part of the service, the company is not responsible for inadequate wrapping, fragile contents, loose fittings, or pre-existing defects. The customer should remove or secure drawers, doors, shelves, and detachable parts where appropriate. The company will take reasonable care while handling goods, but Man With Van Barnet cannot guarantee that all risks associated with lifting, carrying, transit, or placement can be eliminated. Items of exceptional value, sentimental importance, or fragility should be declared in advance so that suitable precautions can be considered.
Except where prohibited by law, the company is not liable for loss or damage caused by events beyond its reasonable control, including incorrect instructions from the customer, hidden defects in goods, defects in buildings or access routes, adverse weather, third-party conduct, or unavoidable road incidents. The company will not be liable for ordinary wear and tear, minor cosmetic marks, or damage resulting from items being unsuitable for transport. Where liability does arise, it is limited to direct loss that is reasonably foreseeable at the time of booking and, where applicable, to the value of the service charged for the affected item or part of the job. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
Customers are responsible for obtaining permission to use lifts, loading bays, parking areas, or shared access points where necessary. They must also make sure that the goods being moved are lawfully owned or lawfully in their possession. The company may refuse to handle items that are prohibited, dangerous, contaminated, illegal, or likely to cause damage to property or persons. If staff are asked to move items in a way that appears unsafe, they may decline the instruction. Customers should be present, or represented by an authorised adult, to confirm the final placement of items at delivery. Any complaint about damage must be made as soon as reasonably practical and supported with relevant details and evidence.
5. Waste Regulations and Prohibited Items
Where the service includes waste removal, disposal, clearance, or disposal-related transport, the customer must ensure that the waste is described accurately and that it may lawfully be collected, carried, and transferred. The company will only handle waste in accordance with applicable UK waste regulations and may require information about the waste type, source, and quantity. The customer must not ask the company to dispose of waste illegally, fly-tip, mix controlled waste improperly, or carry materials that require special licences or specialist treatment unless this has been expressly agreed in advance. The company may ask for clarification if an item appears to be hazardous, recyclable, clinical, electrical, or subject to special handling rules.
The customer acknowledges that waste transfer may require compliance steps such as documentation, segregation, or evidence of lawful disposal. If a waste transfer note, receipt, or other record is needed, the customer must cooperate fully and provide accurate details. Any prohibited items discovered after arrival may lead to refusal of collection, amended pricing, or the need for the job to be cancelled. The customer remains responsible for the legality of the items offered for removal. The company is not responsible for penalties, fines, or enforcement action arising from false statements made by the customer or from the presence of undisclosed regulated waste. Where the company is lawfully required to refuse an item, no refund will necessarily be due for that specific part of the service.
Typical prohibited or restricted items may include, without limitation, asbestos, explosives, pressurised containers, chemicals, oils, medical waste, live animals, stolen goods, and any item that is unsafe or unlawful to transport. This list is not exhaustive. If in doubt, the customer should seek prior confirmation before the service date. The company may also refuse items that are excessively heavy, contaminated, leaking, or likely to create nuisance or harm during handling or transit. Any waste or goods left behind by mistake may be subject to further charges if additional collection, sorting, or disposal work is required later. The customer should therefore check all belongings carefully before the crew departs.
6. General Terms and Governing Law
The company may assign or subcontract part of the service where necessary to complete the booking efficiently, provided the overall standard of service remains reasonable. Any subcontractor acting on behalf of the company must follow these terms to the extent relevant to the work performed. The customer may not assign or transfer their booking or rights without consent. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect. A failure by the company to enforce a term on one occasion does not mean it has waived the right to enforce that term later. These terms constitute the entire agreement between the parties for the relevant service, unless otherwise amended in writing.
Nothing in these terms is intended to limit statutory rights that cannot be excluded under UK consumer law. If the customer is acting as a consumer, their legal rights in relation to services that are not supplied with reasonable care and skill remain unaffected. If the customer is acting for business purposes, any liability regime may be interpreted with the broader limits commonly applied in commercial contracts, subject always to mandatory legal requirements. Any dispute should first be addressed in good faith through direct discussion and the sharing of relevant information, invoices, photographs, or other evidence. If the dispute cannot be resolved informally, the parties may use mediation or other alternative dispute resolution methods where appropriate.
The governing law of these Terms and Conditions is the law of England and Wales. Any dispute or claim arising from or in connection with Man With Van Barnet services shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protections provide otherwise. These terms are written to reflect standard UK service practice and may be relied upon for bookings made within the United Kingdom. By confirming a booking, the customer agrees that they have read these terms carefully, accept the allocation of risk set out above, and understand that lawful, accurate, and cooperative conduct is required from both sides in order for the service to be completed properly.